As Machiavelli observed more than 500 years ago: "A Prince who is not himself wise cannot be wisely advised..." In other words, you do not get to be an effective and intelligent client because the consultants and other advisers you work with make you one; rather, you use consultants well because you are already a good, "shrewd" client.
That is the heart of this book: to help clients take an intelligent approach to the use of consultants. Successful consulting depends on the quality of the client-consultant partnership. The trouble is that we are rarely clear about what "partnership" involves in practice. Is it an attitude of mind or something quite concrete, based on a contract that divides the risks and rewards of the work between both sides? Is it something that happens by osmosis, the product of the right chemistry between the individuals involved? Or does it require as much effort and conscious determination as any oth aspect of managing a project?
This book tries to answer those questions and many more about the nature of the successful client-consultant "partnership". It examines the issue from different perspectives,as well as it looks at how this relationship varies across different European countries.
Purchases from external suppliers represent 20% and up to 80% of companies' total revenue and keeping these expenses down is a critical issue for global financial performance and competitiveness.
The story of Delfingen is not only the story of Bernard Streit who remarkably developed the company but it also closely relates to the astonishing path of the Streit family, men and women of sturdy character, strong personality and outstanding courage.
Bernard Streit is an unconventional corporate leader. Here is a man of peasant origins, whose school achievements are modest and who is ill at ease when it comes to writing. To top it off, he was plagued by an extremely shy nature when he was a young man. Thanks to his unlimited willpower and remarkable foresight, he managed to hoist Delfingen, step by step, among the very first world leaders in its field.
The man is fascinating and he tells his story in an extremely simple and straightforward manner. It´s much more than a success story, more than simply explaining how a rural kid developed a global company. It´s the story of how this self-made man, through forty years of hardships and victories, developed a unique vision of life and a most original understanding of the world.
The way he made his company grow, his spectacular success and his testimony give rise to unlimited optimism. His favorite aphorisms: "The worst is never sure to come." and "What is impossible today may become possible tomorrow." sum up pretty well the extraordinary life of Delfingen´s charismatic boss. The whole book contains surprising and positive messages that Bernard Streit wanted to pass on to his coworkers, customers, partners and to all those who will read this little gem.
Dieses Buch erzählt nicht nur die Entstehungsgeschichte des Mittelstands-Unternehmens Delfingen, sondern auch die Geschichte der Familie des Gründers Bernard Streit. Trotz einer sehr lückenhaften Schulzeit und seiner als Kind sehr ausgeprägten Schüchternheit schafft Bernard Streit es Schritt für Schritt, angetrieben von einem eisernen Willen, unterstützt durch ein intuitives Verständnis für Management und durch seinen tief verwurzelten Humanismus, sein Unternehmen zur Weltmarktführerschaft in seinem Marktsegment zu führen.
Mit bewegender Aufrichtigkeit beschreibt der Gründer uns seinen Weg vom einfachen Bauern bis zum Unternehmensleiter, auf dem er die Erfahrung macht: "Was heute unmöglich ist, kann bereits morgen möglich sein, und umgekehrt." Hochgestochenen Reden stellt Bernard Streit sein optimistisches Leitmotiv gegenüber: "Das Schlimmste muss nicht immer das Wahrscheinlichste sein." Dieser Satz, zusammen mit seiner Überzeugung, dass das Menschliche immer im Mittelpunkt steht, zieht sich wie ein roter Faden durch das bewegte Leben des Gründers von Delfingen.
QRQC (Quick Response Quality Control) is one of the most powerful tools of Quality Management. It makes it easier to solve most of the manufacturing and functional problems in a simple and logical way.
Volume 1 presented QRQC initial steps (Detection, Communication, Analysis and Verification), as well as the first step of the approach ("RESOLUTION").
In Volume 2, three steps are explained in detail: "Prevention", "Standardization" and "Coaching".
The step "PREVENTION" aims to permanently eradicate problems, including on other production lines or in other locations or at other customers'.
The step "STANDARDISATION" involves building on experience from past mistakes through technical reviews, standardizing new robust design standards by using formalisation or updates, then implementing 100% of these design standards to 100% of the projects.
Finally the third step "COACHING" is probably one of the most important steps in the approach. It presents a practical method of understanding and a training on the "Perfect QRQC" approach as a whole.
With this second book, the author remains true to the principle that contributed to the success of his previous book: provide simple and educational guidance that is easy to understand by managers and technicians. Enable a practical implementation with positive and measurable results in terms of customer and staff satisfaction. Remember that the management of problems is fundamental to the building of expertise and know-how in a company. Increase product reliability and product design which are the root cause of mutual trust between a supplier and its client.